Last updated and effective as of: 12 April 2022
The entities that make up the Transurban Group will change from time to time such that entities which were not previously part of the Transurban Group as at the date of these Terms may at a later date become part of the Transurban Group.
If any user fails to provide the correct information stated above, you may, in our sole and absolute discretion be subject to the penalties set forth in Section 5 below.
If you have an automated toll collection system account (e.g. an E-ZPass or similar account) (Different Account) and would like to use GoToll to pay for tolls instead, we recommend that you remove electronic tolling tag or transponder (e.g. an E-ZPass or similar transponder) (Transponder) from each App Vehicle and deregister any App Vehicle from your Different Account before making a trip. Please also refer to Section 4 below for other details on charges to your credit card where you have a Different Account.
Vehicle registration times vary from state to state and from toll operator to toll operator. Please check your registration status in the App to ensure your vehicle registration is complete, otherwise you may be subject to the penalties set forth in Section 5 for any trips you take.
Eligible Toll Road operators use electronic tolling systems to detect vehicles that make trips on Eligible Toll Roads by identifying your license plate details. When trips are made on Eligible Toll Roads using your App Vehicle, the Eligible Toll Road operator (or the operator's preferred tag service provider) may send trip data and the relevant tolls to us so we can charge those tolls (and any applicable fees) to you through the App.
Any questions regarding any tolls (and any applicable fees) charged on a particular Eligible Toll Road should, in the first instance, be referred to that Eligible Toll Road operator. In the event you contact customer support to dispute a trip made by an App Vehicle on an Eligible Toll Road (Disputed Trip), we may elect to independently verify such trip by requesting an image of the App Vehicle’s license plate from the Eligible Toll Road. If such verification can be obtained, the Disputed Trip will be deemed valid upon the sharing such verification image with you by email and/or text message. Except as set forth below, all claims regarding Disputed Trips must be made within thirty (30) days of the date on which the alleged Disputed Trip occurred. In the event you submit an Account Deletion Request, and any all claims relating to a Disputed Trip must be submitted via customer support within ten (10) days of your submission of such Account Deletion Request. For the avoidance of doubt, no claims for Disputed Trips may be submitted after the deadlines set forth herein and therefore, no credits or refunds will be issued.
By linking your App Vehicle to the App, you accept responsibility for payment of the applicable tolls, fees and charges for all trips made by that App Vehicle on Eligible Toll Roads, including all trips by the App Vehicle that were undertaken in the past, including trips undertaken prior to linking your App Vehicle to the App.
You acknowledge that toll rates, fee structures and promotions vary by location and toll road operator. Such rates and fees can be impacted based on various factors such as whether the vehicle is traveling with a transponder, traffic congestion or road usage. Consequently, GoToll users may pay a toll rate that is higher or lower than what may be posted at the time of travel and may not be entitled to participate in certain customer promotions.
Once a trip is reconciled against the records of the relevant Eligible Toll Road, the user will receive notice that the trip is ready for payment, and will then have 48 hours to pay such charges using their preferred payment method before the default card on the account is automatically charged.
The processes outlined in this Section 4 could take up to four weeks and your credit card details will be stored and linked to your App Vehicle. We are subject to strict PCI/DSS security requirements to protect the security of your credit card details.
Subject to your compliance with these Terms, we grant to you a revocable, non-exclusive, non-transferable, royalty-free license to use the App in the manner permitted by these Terms. You agree that:
The App and/or any related Services may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. We are not responsible for any interruptions or errors of the App or any Services. The App is provided only on an "as is" and “as available” basis. We make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the App or the provision of any Services. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, the Transurban Group and any of its employees, officers, directors, partners, agents or suppliers shall not be liable (whether in contract, tort (including negligence), under statute, warranty or otherwise) for any loss (including consequential, incidental, special or indirect damages, including loss of anticipated savings, diminution in value or lost data, goodwill or other intangible losses), damage or expense that you or any other person incurs arising directly or indirectly from (a) your use of the App, Services, any Eligible Toll Road, or anything else in connection with these Terms, (b) any conduct or content of any third party on the App or Service, (c) any content obtained from the App or Service or (d) any unauthorized access, use or alteration of your transmissions or content in connection with the App or Service. These Terms do not affect any rights, liabilities and responsibilities arising at law, including statutory consumer protection.
You agree and acknowledge that you assume full, exclusive and sole responsibility for the use of and reliance on the App, and you further agree and acknowledge that your use of or reliance on the App is made entirely at your own risk. You further acknowledge that it is your responsibility to comply with all applicable laws (including traffic laws) while using the App.
Some jurisdictions do not permit the exclusions of certain warranties or the limitation of liability for consequential or incidental damages, as a result, some of the limitations set forth in this Section 9 may not apply to you.
You agree to indemnify and hold harmless the Transurban Group and its employees, officers, directors, partners, agents and suppliers from and against all claims, damages, expenses, losses and liabilities resulting from or arising out of (a) the use of, or access to, the App and Services by you or any person using your GoToll account or (b) a violation or breach of these Terms. This indemnity is intended to cover all expenses, payments, loss, loss of profits or any other damage, direct or indirect, monetary or non-monetary, incurred by the Transurban Group, its employees, officers, directors or agents as a result of your violation of the Terms, including but not limited to legal expenses and attorney fees.
You agree to hold harmless all tolling authorities, Eligible Toll Roads and/or road operators that have entered into an agreement with us for all claims or losses sustained in relation to our performance under these Terms.
You acknowledge and agree that these Terms shall not create or otherwise imply a duty on the part of the Transurban Group to indemnify you under any circumstance.
You will not earn interest on any credit account balance or amount you pay us under the Terms.
You consent to us using or disclosing any information (including personal information) you provide to us if the information is used or disclosed for the purposes contemplated by these Terms (including the exercise of any rights or the performance of any obligations under these Terms) or as detailed in the Transurban Privacy Policy. If you provide us with your email address or mobile phone number, you consent to us using those contact details to send you traffic updates and other notices relevant to your use of Eligible Toll Roads without further consent, including via email or autodialed Short Message Service(SMS or "text" message). You can ask not to receive such communications at any time.
Any contests, sweepstakes, promotions or other programs (Marketing Campaigns) made available through the App or Services will be governed by rules that are separate from these Terms. If you elect to participate in any Marketing Campaigns, please review the terms and conditions and rules associated with the applicable Marketing Campaign. In the event the rules for a Marketing Campaign conflict with these Terms, the rules associated with such Marketing Campaing will prevail.
We may, at our sole discretion, create promotional codes (Promo Codes) that may be redeemed for account credit or other features related to the App or Service, subject to additional terms and conditions that we establish for each promotional code offered. You agree that any Promo Codes (a) will be used lawfully and for its intended audience and purpose, (b) may not be duplicated, sold, transferred or made publicly available (in any form) unless explicitly permitted by us, (c) must be used in accordance with the specific terms and conditions associated with such Promo Code, (d) are not valid for cash, (e) may be disabled by us at any time in our sole discretion without any liability to us and (f) may expire prior to your use. We reserve the right to withhold, deduct or remove other features or benefits obtained through the use of Promo Codes if we believe that the use of such Promo Codes was illegal, fraudulent, or in violation of these Terms or the terms and conditions of the applicable Promo Code.
We may also, at our sole discretion, implement a customer referral program designed to provide you with incentives to refer your friends and family to become new users of the Services (Referral Program). Your participation in the Referral Program is subject to this Agreement and the additional Referral Program Rules. You agree that any incentives related to the Referral Program are not valid for cash and that any Referral Program may be terminated by us at any time in our sole discretion without any liability to us. We reserve the right to withhold, deduct or remove other features or benefits obtained through the Referral Program if we believe that the participation in the Referral Program was illegal, fraudulent, or in violation of these Terms or the Referral Program Rules.
These Terms, together with the policies that are an integral part of these Terms, namely the Privacy Policy, shall all constitute the entire and complete agreement between you and us concerning the App. We may need to change these Terms from time to time. If we do, we will post the updated version in the App, which will take effect from the date stated at the top of these Terms. If the changes are significant, we will aim to provide a more prominent notice of the change and, where possible, send our customers a notification of the changes. We encourage you to check the App from time to time to ensure that you are aware of our current Terms and how they apply to you.
If you have a dispute or wish to make a complaint about Go Toll or a payment or an amount debited, credited or not credited to Go Toll, you should contact us at hello@gotoll.com or through the customer support function in the App. A customer service officer will provide a response to your inquiry as soon as possible.
These Terms and your use of this App and Services are governed by the laws of the Commonwealth of Virginia, without giving effect to any choice or conflict of law provision or rule.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THIS APP AND/OR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OTHERWISE SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Except for claims of infringement or misappropriation of patent, copyright, trademark, or trade secret, any and all disputes between you and us or the Transurban Group arising under or related in any way to these Terms, must be resolved through binding arbitration as described in this Section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to your use of any aspect of the App and/or Services.
YOU AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND US AND/OR THE TRANSURBAN GROUP ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU, AND US/THE TRANSURBAN GROUP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association ("AAA"), as modified by this section. For any claim where the total amount of the award sought is $10,000 or less, the AAA, you and us must abide by the following rules: (a) the arbitration shall be conducted solely based on written submissions; and (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA rules, and the hearing (if any) shall take place in Fairfax County, Virginia. The arbitrator's ruling is binding and may be entered as a judgment in any court of competent jurisdiction. In the event this agreement to arbitrate is held unenforceable by a court, then the disputes that would otherwise have been arbitrated shall be exclusively brought in the state or federal courts located in the Commonwealth of Virginia. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
Exhibit A
Eligible Toll Roads
*** Please check your vehicle registration status in the App before taking any trips. ***
Due to interoperability functionality among toll agencies and operators, GoToll may be a valid method of payment in jurisdictions and on roads that are not specifically identified in this Exhibit A (collectively, the Interoperable Facilities). For purposes of these Terms, all toll charges on Interoperable Facilities that are paid through the App shall constitute a trip on an Eligible Toll Road and the user will be responsible for payment in accordance with the Terms.
California - You will need to wait 24 hours after adding a vehicle to use GoToll on the following toll roads:
Bay Area
I-580 Express Lanes
I-680 Contra Costa Express Lanes
I-680 Sunol Express Lanes
I-880 Express Lanes
SR-237 Express Lanes
Antioch Bridge
Benecia-Martinez Bridge
Carquinez Bridge
Dumbarton Bridge
Richmond-San Rafael Bridge
San Francisco-Oakland Bay Bridge
San Mateo-Hayward Bridge
Golden Gate Bridge
Orange County
SR-73
SR-133
SR-241
SR-261
Commonwealth of Virginia - You will need to wait 6 hours after adding a vehicle to use GoToll on the following toll roads:
95 Express Lanes
395 Express Lanes
495 Express Lanes
I-66 Express Lanes (inside and outside the Beltway)
64 Express Lanes
Dulles Toll Road (does not work on Dulles Greenway)
Chesapeake Expressway (Rt. 168)
George P. Coleman Bridge (Rt. 17)
South Norfolk Jordan Bridge
Dominion Boulevard (US 17)
Elizabeth River Tunnels – Midtown and Downtown
In addition to the Eligible Toll Roads in the Commonwealth of Virginia, trips on the non-gated through lanes of the following Virginia toll facilities may be processed through GoToll as well:
Downtown Expressway
Powhite Parkway
Powhite Parkway Extension
Pocahontas Parkway
Florida - You will need to wait 24 hours after adding a vehicle to use GoToll on the following toll roads:
GOTOLL IS CURRENTLY CONDUCTING BETA TESTING IN THE STATE OF FLORIDA. THIS TESTING PHASE DOES NOT GUARANTEE THAT THIS FEATURE WILL REMAIN AVAILABLE FOR GOTOLL USERS IN FLORIDA.
Florida's Turnpike (SR 91)
Fort Myers/Cape Coral
Cape Coral Bridge
Midpoint Memorial Bridge
Sanibel Causeway
Jacksonville
SR 23 (First Coast Expressway)
Lakeland
SR 570 (Polk Parkway)
Miami/Fort Lauderdale
Broad Causeway
Card Sound Bridge
Homestead Extension (HEFT)
Rickenbacker Causeway (Route 913)
SR 112 (Airport Expressway)
SR 826 (Palmetto Expressway)
SR 836 (Dolphin Expressway)
SR 869 (Sawgrass Expressway)
SR 874 (Don Shula Expressway)
SR 878 (Snapper Creek Expressway)
SR 924 (Gratigny Parkway)
Venetian Causeway
Orlando
SR 522 (Osceola Parkway)
Goldenrod Road Extension
SR 408 (East West Expressway)
SR 414 (John Land Apopka Expressway)
SR 417 (Central Florida GreeneWay, Seminole Expressway)
SR 429 (Daniel Webster Western Beltway, Wekiva Parkway)
SR 451
SR 453
SR 528 (Martin Andersen Beachline Expressway)
SR 538 (Poinciana Parkway)
Pensacola
Bob Sikes Bridge (CR 399)
Garcon Point Bridge (Toll 281)
Mid-Bay Bridge Connector
Tallahassee
CR 0344 (Orchard Pond Parkway)
Tampa/St. Petersburg
Crosstown Connector (I-4/Selmon Expressway Connector)
Pinellas Bayway
SR 589 (Suncoast Parkway, Veterans Expressway, SR 568)
SR 618 (Lee Roy Selmon Crosstown Expressway)
Sunshine Skyway Bridge
Georgia - You will need to wait 24 hours after adding a vehicle to use GoToll on the following toll roads:
I-75 South Metro Express Lanes
I-85 Express Lanes
I-85 Express Lanes Extension
Northwest Corridor Express Lanes
Illinois - You will need to wait 24 hours after adding a vehicle to use GoToll on the following toll roads:
I-355 Veterans Memorial Tollway
I-88 Reagan Memorial Tollway
I-90 Jane Addams Memorial Tollway
Illinois Route 390 Tollway
I-94/I-294/I-80 Tri-State Tollway
Maryland - You need to wait up to 24 hours after adding a vehicle to use GoToll on the following toll roads:
I-95 Express Toll Lanes
I-95 Fort McHenry Tunnel
I-95 John F. Kennedy Memorial Highway
I-695 Key Bridge
I-895 Baltimore Harbor Tunnel
MD 200 Intercounty Connector
US 40 Hatem Bridge
US 50/301 Chesapeake Bay Bridge
US 301 Nice Memorial Bridge
North Carolina - You need to wait up to 1 hour after adding a vehicle to use GoToll on the following toll roads:
Monroe Expressway
Triangle Expressway